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Terms and Conditions

 

 
This website is operated by Bloomsbury of London and trading under the name of OnlineWigStore.co.uk. 
 
By accessing and using this website you accept without limitation or qualification, all of these Terms and Conditions which take effect on the date which you first use the website.
 
 
ALL GOODS ARE SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS:
 
1. The website creator reserves the right to change these terms and conditions at any time by posting changes online without prior notice. You are responsible for reviewing regularly information posted online to obtain timely notice of such changes. By using this website you agree in advance to accept any changes.
 
2. Once your order is confirmed, please allow 5-7 working days for delivery. For Royal Mail Special Delivery, please allow 1-2 working days (3-4 days if ordered over the weekend or during bank holidays).
 
PLEASE NOTE: After placing your wig order, we will contact our supplier to order the item which will take 3-5 days delivery time to arrive to us. If the item you ordered is not immediately available from our supplier, we will have to place a backorder for that item, which will take 1-2 weeks to arrive to us. Before this is placed, we will contact you via email regarding this information for you to decide whether you would like to proceed with the backorder or not. If you choose to have your order sent by Royal Mail Special Delivery (Next Day delivery), please be aware that the order will not be delivered the very next day after placing your order. Once your wig order has arrived to us from our supplier, we will apply your chosen delivery method to dispatch the goods. 
 
DELIVERY
 
3. All orders will be sent by registered mail for tracking purposes. All orders are dispatched within 3-7 business days (7-10 business days if orders are placed over the weekend).
 
Postage and Packaging fees for UK mainland orders
 
Royal Mail Recorded Signed-For: FREE for orders over £150
1st Class Recorded Mail: £8.60 for orders under £150
Royal Mail Special Delivery by 9am: £14.00 for the first item 
Royal Mail Special Delivery by 1pm: £9.00 for the first item
 

Postage and Packaging fees for EU orders

Royal Mail Airmail International Signed-For: £15.00 for the first item (£2.50 for the second and additional items)

 

Postage and Packaging fees for REST OF THE WORLD orders

Royal Mail Airmail International Signed-For: £22.00 for the first item (£3.00 for the second and additional items)

Please note that some countries impose additional duty/customs charges when goods are shipped from the UK, these are not covered by Bloomsbury of London. Please contact you local customs department if you require further information regarding this

We cannot be held responsible for any delay in delivery that is beyond our control.
 
 
RETURNS
 
4.  Goods returned for crediting must be received by Bloomsbury Wigs, in the same perfect condition as supplied. To return the goods, please contact us by using the Contacts Page, or call us on 0207 430 1226
 
All goods for return must be back within 14 days of the invoice date in order to receive a full refund, not including postage. When the item has been returned to us, we will offer you the refund or store credit for the value of your purchase (excluding postage fees) to spend on your next purchase. 
 
Customers will be responsible for paying any costs for the returned goods, and in their original condition and packaging. On receipt of the returned goods we will dispatch a replacement or provide a refund. Customers are required to pay the cost of shipping fees when exchanging goods. 
 
ALL REFUNDS WILL BE BY CHEQUE ONLY! Please make a note of this BEFORE purchase. The only time we will refund by original payment method is when the purchase is an international order. No exceptions will be made.
 
Hairpieces and wigs damaged due to customer abuse or neglect cannot under any circumstances be accepted for credit or replacement by Bloomsbury of London.
 
 
 
FREE MAINTENANCE KIT
 
5. Please note there is a limit of one free maintenance kit (Includes shampoo, conditioner, wig stand, brush, wig cap and washing instructions) with every order over £75. E.g. If you make an order for two wigs, both priced above £75, we will send out one free maintenance kit for that order only regardless of the number of wigs purchased. The free maintenance kit is included for each qualifying order and not per wig purchased.